Privacy Policy
At Emma Galway, we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, share, and protect your information when you shop with us.
We comply with the EU General Data Protection Regulation (GDPR) and other applicable privacy laws in Ireland and the EU.
Information We Collect
When you visit our website, place an order, or contact us, we may collect:
• Personal identification: Name, email address, billing/shipping address, phone number
• Order details: Products purchased, order number, payment information (processed securely by our payment providers)
• Technical data: IP address, browser type, device information, cookies, and usage data (via Shopify and tools like Track123)
• Marketing data: Preferences if you sign up for emails or newsletters
How We Use Your Information
We use your data to:
• Process and deliver your orders (including free shipping and 8–10 business day tracking via Track123)
• Send order confirmations, shipping updates, and tracking links
• Improve our website and customer experience
• Send marketing emails only if you have consented (you can unsubscribe anytime)
• Comply with legal obligations and prevent fraud
Legal Basis for Processing (GDPR)
• Contract: To fulfil your order and provide customer service
• Consent: For marketing emails and cookies
• Legitimate interest: To run and improve our business
Sharing Your Information
We only share your data with trusted third parties when necessary:
• Shopify (our e-commerce platform)
• Payment processors (Stripe, PayPal, etc.)
• Shipping carriers (for free delivery)
• Track123 (for order tracking)
• Meta/Facebook (if we run ads – only anonymised data for analytics)
We never sell your personal data. All third parties are required to keep your information secure and use it only for the services we request.
Cookies and Tracking Technologies
Our website uses cookies and similar technologies (including possible Meta Pixel for advertising). You can manage or disable cookies through your browser settings. For more details, see our cookie banner on first visit.
Your Rights (GDPR)
You have the right to:
• Access, correct, or delete your personal data
• Object to or restrict processing
• Withdraw consent (e.g., stop marketing emails)
• Request data portability
• Lodge a complaint with the Irish Data Protection Commission
To exercise any of these rights, email us at [info@emmagalway.com].
Data Security
We use industry-standard security measures (SSL encryption, secure servers) to protect your information. However, no system is 100% secure.
Children’s Privacy
Our website is not intended for children under 16. We do not knowingly collect data from children.
Changes to This Policy
We may update this Privacy Policy from time to time and we’ll notify you of significant changes via email or our website.
Contact Us
If you have any questions about this Privacy Policy or your data, please contact us:
• Email: [info@emmagalway.com]
• Via our Contact page
Thank you for shopping with Emma Galway.
Emma Galway Team